NEGASI CLIENT CODE OF CONDUCT & ACKNOWLEDGMENT

NEGASI is committed to providing a professional, private, comfortable, and respectful environment for every client. By booking, entering the suite, or receiving services from NEGASI, you acknowledge and agree to the following Code of Conduct.

Professional & Respectful Behavior

Clients are expected to communicate and behave respectfully toward NEGASI, its service provider, neighboring businesses, staff, and other individuals within the building.

Harassment, intimidation, threats, aggressive behavior, excessive profanity directed toward the service provider, discriminatory remarks, unwanted sexual comments or advances, or any other behavior that creates an unsafe, hostile, or uncomfortable environment will not be tolerated.

NEGASI reserves the right to refuse, discontinue, or terminate a service immediately if a client's behavior is considered inappropriate, threatening, disruptive, disrespectful, or unsafe.

Personal & Physical Boundaries

Clients must respect the personal and professional boundaries of the service provider at all times.

Unwanted touching, sexual contact, sexual propositions, inappropriate exposure, or intentionally inappropriate conduct is strictly prohibited.

Services provided by NEGASI are professional barbering, grooming, hairstyling, and related personal-care services only.

No Extra Guests

Unless prior approval has been given by NEGASI, only the individual receiving the scheduled service may enter or remain inside the private suite.

Children, friends, spouses, partners, or other guests should not accompany the client unless they are receiving a service, are the parent or legal guardian of a minor client, or have received prior permission.

Alcohol, Drugs & Impairment

NEGASI reserves the right to refuse service to any client who appears excessively intoxicated, impaired, aggressive, or otherwise unable to safely participate in the scheduled service.

Illegal drugs or unlawful activity are prohibited inside the suite.

Property & Safety

Clients are expected to respect NEGASI property, equipment, products, furniture, and the property of the salon-suite facility.

Clients may be held financially responsible for intentional or reckless damage to property.

Weapons, threatening behavior, fighting, or conduct that creates a reasonable safety concern are prohibited.

Service Expectations

Clients understand that results may vary based on hair texture, density, length, previous services, scalp or skin condition, home maintenance, and other individual factors.

Clients are responsible for communicating allergies, sensitivities, injuries, skin conditions, scalp concerns, medications, or other information that may reasonably affect the safety of a service before the service begins.

NEGASI may modify, postpone, or decline a service when the provider determines that performing the requested service may be unsafe or inappropriate.

Right to Stop Service

A client may request that a service be stopped at any time.

NEGASI also reserves the right to stop a service at any time when continuing the appointment could create a safety concern or when the client violates this Code of Conduct.

Termination of a service because of inappropriate conduct does not automatically entitle the client to a refund for services or time already provided.

Photography & Recording

Clients may not secretly record private conversations or intentionally record the service provider in circumstances where there is a reasonable expectation of privacy.

Any photography, video recording, livestreaming, or content creation involving NEGASI or inside the private suite will be subject to NEGASI's separate Media & Content Policy.

Refusal of Future Service

NEGASI reserves the right to decline future appointments or permanently discontinue the client-provider relationship when a client repeatedly violates policies, engages in inappropriate conduct, creates safety concerns, commits fraud or chargeback abuse, or otherwise interferes with the professional operation of the business.

Assumption of Ordinary Service Risks

I understand that barbering, hairstyling, shaving, grooming, facial grooming, hot towels, steam, hair products, skincare products, clippers, razors, and other professional services may involve ordinary risks including temporary redness, irritation, sensitivity, minor cuts, razor irritation, allergic reactions, or discomfort.

I agree to notify NEGASI immediately if I experience discomfort or believe a product or service should be discontinued.

This acknowledgment does not waive rights or responsibilities that cannot legally be waived under applicable law.

Client Acknowledgment

By booking and/or receiving services from NEGASI, I acknowledge that:

I have read and understand the NEGASI Client Code of Conduct.

I agree to follow the policies and behavioral expectations stated above.

I understand that NEGASI may refuse or terminate service when these policies are violated or when continuing the service may create a safety concern.

I understand that violation of these policies may result in cancellation of my appointment and/or refusal of future services.

I confirm that I have had the opportunity to ask questions before receiving services.