Shipping Policy
Our Shipping Policy is designed to ensure an efficient and secure delivery of your purchase. All orders are processed and shipped within 3-5 business days, excluding weekends and holidays. Please allow additional time for USPS to deliver your package after it has been shipped. We offer free shipping for all orders over $75. For orders below $75, standard shipping rates applies. All orders are shipped via standard mail carrier USPS.
Once an order has shipped, we are no longer responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.
Once an order has shipped and tracking becomes available, we recommend the receiver be available on the estimated date of arrival of the package or the receiver to contact the carrier to schedule a pick up at the holding facility.
We are not responsible for any lost or stolen packages. It is your responsibility, as the buyer, to make sure your address is correct and if a mistake has been made, to notify us ASAP via the Contact Us page so we can change it on the shipping label as soon as possible, if possible. If it has already shipped and is returned to us, we can invoice you for shipping and resend it once your address has been corrected. If you have any questions about our Shipping Policy, please contact us.
Refund Policy
All Sales are Final. Please carefully read all product descriptions and notations before placing the order. We do not accept any returns or exchanges, no exceptions.
Our products are handmade in extremely small batches to ensure quality and consistency. However, due to the nature of our products and the use of all-natural ingredients, products may vary slightly in size, color, or consistency.
If you believe you have received a defective product, you must send email info@negasime.com within 3 days of the delivery date showing with carrier.
In the unlikely event you are missing an item from your order we will immediately resolve that inconvenience by resending the item as a top priority. Missing items need to be reported within 3 days of the delivery date showing with carrier. Please send email to info@negasime.com within 3 days of the delivery date.
Any item that is out of stock will be refunded or replaced with a similar item that is to the company’s discretion. This does not happen often but it is possible. We apologize for the inconvenience that this may cause.
Packages that are returned to the sender (NEGASI) will be refunded; shipping charges will not be refunded.
Refunds (if applicable)
Refunds will be to the discretion of the company (NEGASI) and handled case-by-case basis where the company agrees that a product/item is not to the mutual satisfaction of both customer and company. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days. Please note that funds may take a few days to become available depending on your bank and credit card companies.